Privacy Policy 

K.Lorayne Apparel (“K.Lorayne Apparel,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share your information when you visit kloapparel.com, place an order, or contact us through our customer service channels. 

Information We Collect 
When you visit our website or place an order, we may collect information such as: 

• Name 
  
• Email address 
• Phone number 
• Billing and shipping address 
• Order and purchase information 
• Payment and transaction information 
• IP address, browser, device, and website activity 
• Cookies and similar tracking information 
  

When you contact us through email, website chat, Facebook, Instagram,or other customer service channels, we may also collect the information you provide, including your messages, order number, and information related to your order, return, exchange, refund, or other inquiry.

How We Use Your Information 

We use your information to: 

•  Process and fulfill your orders 
• Process payments and arrange shipping 
• Provide customer service and respond to inquiries 
• Manage returns, exchanges, refunds, and other requests
• Communicate with you about your orders 
• Improve our website, products, and services 
• Detect and prevent fraud or unauthorized activity 
• Send marketing communications when permitted and consistent with your preferences 
• Comply with applicable laws and protect our business and customers

 Customer Support 

We may use third-party customer service platforms, including Gorgias, to manage customer inquiries received through email, website chat, and social media. Information you provide to our customer service team may be stored and processed through these platforms so that we can respond to your requests and provide customer support. 

Cookies and Analytics 

We use cookies and similar technologies to operate and improve our website, understand how customers use our Site, and, where applicable, support advertising and marketing. 

We may use services such as Google Analytics and advertising or social media technologies to understand website activity and measure marketing performance. 

You can control certain cookies through your browser settings and may be able to manage advertising preferences through the relevant advertising platforms. 

How We Share Information 

We may share your information with trusted service providers that help us operate our business, including: 

•  Shopify for ecommerce and order management 
• Gorgias for customer support and communications 
• Payment processors for transactions 
• Shipping and fulfillment providers 
• Analytics and advertising providers 
• Social media platforms and service providers 
  
  We may also disclose information when required by law, legal process, or when reasonably necessary to protect our rights, customers, property, or business. 
  

We do not sell your Personal Information for money. 

California Privacy Rights 

If you are a California resident, you may have certain privacy rights under applicable California law, including the right to request access to, correction of, or deletion of certain Personal Information. 

You may also have the right to opt out of certain uses or disclosures of your Personal Information where applicable. 

To make a privacy request, contact us using the information below. We may need to verify your identity before processing certain requests. 

Data Retention 

We retain information for as long as reasonably necessary to process orders, provide customer support, maintain business records, comply with legal obligations, prevent fraud, resolve disputes, and protect our rights. 

SMS/MMS Marketing 

If you subscribe to K.Lorayne Apparel text messages, you agree to receive recurring marketing messages about our products and services at the number you provided. 

Message and data rates may apply. Consent is not a condition of purchase. 

To stop receiving marketing texts, reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. For help, reply HELP. 

Children's Privacy 

Our website is not intended for children under 13, and we do not knowingly collect Personal Information from children under 13. 

Changes to This Policy 

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. 

Contact Us 

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us: 

K.Lorayne Apparel 
10930 Otsego St, #204 
North Hollywood, CA 91601 
United States 

Email: contact@kloapparel.com

 For general inquiries, you may also contact us at info@kloapparel.com.